By Mikey Campbell
Saturday, April 14, 2018, 07:58 p. M. PT (10:58 p.M. ET)
Apple this week launched a new service program that grants free and out-of-warranty repairs to Apple Watch Series 2 owners whose device suffers a swollen battery or refuses to light
Apple Watch Series 2 with expanded battery. | Source: Reddit
Apple stores and authorized repair providers were informed of the policy change in a note distributed through the company’s internal GSX portal on Friday, reports MacRumors .
According to the document, “some” The Apple Watch Series 2 models will not turn on or display swollen batteries “under certain conditions”. An exact description of the minimum eligibility requirements was not included, but Apple offers free repairs to devices that fall within the criteria after a physical examination.
The program is limited to 42mm Apple Watch Series 2 variants, suggesting the same battery problems are not as frequent in 38mm models. Repairs are available to owners for up to three years after purchase, even if the device is not covered by Apple’s supplementary warranty.
Notification of the new repair policy was sent to service providers in the United States, Canada, Mexico and Europe, suggesting that the initiative is a global effort.
Apple has not issued an official statement on the matter, nor does the program appear on the company’s Repair and Change Extension Programs website.
AppleInsider contacted Apple for comments.
Apple Watch users have complained for years of expanded or swollen batteries in multiple device generations. Like most lithium-ion battery packs, the bags used to power the Apple Watch are likely to swell and expand when they are punctured, overloaded, overheated, or otherwise damaged. While not a widespread problem, the swelling of the battery can cause power interruptions, operational problems or, in some cases, displaced screens.
In the past few months, owners of Series 2 devices relayed information about similar issues through Apple Support Communities 1, 2, Reddit (1,
2) and other online forums. Public reports also confirm problems in which the device refuses to light.
The new repair program reflects a warranty update for the first generation Apple Watch models implemented last year. At that time, Apple extended its standard one-year limited coverage for two years to take into account devices that suffer from swollen batteries.